Return & Refund Policy
At Needles Edge, we are committed to providing high-quality online stitching education. Please review our return and refund policy carefully before purchasing any course or product.
By enrolling in our platform, you agree to the terms below.
1. Digital Course Purchases
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All online stitching classes are digital educational products
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Once course access is activated, payments are non-refundable
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Courses cannot be returned or exchanged after activation
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Access is granted immediately after successful payment
Because digital content can be accessed instantly, refunds are not possible after purchase.
2. Technical Issues
If you experience a genuine technical problem that prevents course access:
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Contact our support team immediately
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We will fix the issue or restore access
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Refunds are not issued for temporary technical interruptions
Our priority is to resolve access issues quickly.
3. Duplicate Payments
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Accidental duplicate payments will be refunded after verification
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Refunds will be processed to the original payment method
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Processing time may take 5–10 business days depending on the bank
4. Course Cancellation
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Digital course orders cannot be cancelled after activation
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Access remains valid for the purchased duration
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Expired courses must be repurchased for renewal
5. Physical Products (If Applicable)
If Needles Edge sells physical materials:
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Returns are accepted only for damaged or defective items
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Complaints must be reported within 48 hours of delivery
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Proof (photo/video) is required
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Items must be unused and in original packaging
After inspection, a replacement or refund may be approved.
6. Refund Method
Approved refunds will be credited to the original payment source. Needles Edge is not responsible for delays caused by banks or payment providers.
7. Policy Changes
Needles Edge reserves the right to update this policy at any time. Continued use of the platform means acceptance of the revised policy.
8. Contact Support
For refund or return assistance:
📞 7981937943
